Terms & conditions
Placing an order
GrapeDesign welcomes all customers and we give all inquiries our full attention. If you’re a business shopping in our online store, please be advised that you will need a valid SE/CVR (EIN or VAT number). We invite private buyers to visit our showroom to peruse our products. To make an appointment, call +45 38 878 00.
How do I shop at GrapeDesign?
At GrapeDesign we want to be known for being accessible, present and meticulous. This involves being flexible when it comes to our customers’ shopping options. In our online store, you can choose from a selected assortment of our product catalogue and shop at your leisure 24/7. If you don’t find what you’re looking for, you are, of course, always welcome to contact us via email firstname.lastname@example.org or by calling us at +45 38 878 800. Our phone lines are open weekdays 8am – 4pm CET (UTC+01:00).
Can I stop by to view the products before placing my order?
Most of the products featured in GrapeDesign Online Store can be viewed in our showroom on Rentemestervej in Copenhagen (DK2400). If you’re looking for inspiration, we’d be happy to accommodate, please call +45 38 878 000 to make an appointment.
How do I register as a user on GrapeDesign Online Store?
When you place your first order via our online store, your user-ID is created. We ask for your name, email address, choice of password, telephone number, company name and address (billing and delivery address, where applicable) and your company registration number. The next time you visit our store, all you have to do is sign in with your email address and chosen password.
How do I place an order via GrapeDesign Online Store?
Browse to the product(s) of your choice through simple navigation and variant buttons. When you have chosen your products, place them in the Cart with one click. Remember to review the contents of your Cart before proceeding to checkout. To place your order follow the simple checkout procedure, which ensures that we have all the relevant information, including delivery address and payment information. Shortly after placing your order, you will receive a confirmation email with estimated date of delivery. Be advised that all orders via GrapeDesign Online Store are binding.
Can I change my information when placing new orders?
If you have a new billing and or delivery address, these can be amended when placing new orders. We store your previously entered information, which you can access under User Profile.
Can I change my order?
When you have placed your order, it’s a binding agreement for your business and it cannot be changed. If you require minor changes, like delivery address, please send an email to email@example.com and we will, where at all possible, comply with your wishes.
Do you have a returns policy?
The short answer is no. The latest EU legislation in this area affords private customers the right of return even on products already in use. With the kind of products we provide and our current no stock setup, we’re unable to offer returns, which is why GrapeDesign Online Store, thus far, is only available to businesses. Private customers are always welcome to stop by our showroom and check out our stock. To make an appointment, call +45 38 878 00.
Payment, VAT and billing
How do I pay for my order?
GrapeDesign Online Store accepts Visa and MasterCard. Your card is authorised in a matter of seconds, in connection with your order. Of course, payment is not charged to your card until the products are shipped.
Payment is also possible via bank transfer. Your order is effectuated as soon as payment is received. The order is still biding when it’s placed.
GrapeDesign also offers electronic invoicing to institutions and larger companies. For electronic billing, in connection with placing your order, you need to enter your EAN-number (required) and a reference (optional).
How is VAT settled?
Deliveries in Denmark are subject to a VAT charge of 25 per cent. Deliveries outside Denmark are not subject to VAT. Inside the EU, this is, however, only possible by supplying a valid VAT number.
When do I receive my invoice?
All shipments are accompanied by a delivery note or waybill. The invoice is sent via email upon shipment and you can always sign in to GrapeDesign Online Store and print invoices from previous deliveries.
Delivery – shipping methods
We ship to all corporate addresses worldwide. In Denmark all shipments are shipped with GLS Business. Outside Denmark all deliveries are shipped with UPS. For shipment of receptionist’s desks, pulpits and larger shipments, we use professional furniture conveyors and or in-house fitters.
All molo-products can, by agreement, be picked up at our showroom on Rentemestervej in Copenhagen.
Shortly after placing your order, you will receive an email confirming your order. When your order is ready for pickup or shipment, you receive another email with relevant details, including a link to track and trace your shipment, where relevant.
Remember, you can always check the status of your order by signing in to GrapeDesign Online Store.
How do you handle delivery of products not in stock?
Many of the products available in GrapeDesign Online Store are manufactured to order. When placing an order, you will be informed of the expected date of delivery. A few days after placing your order, we will know the exact date of delivery and we will update your order with the confirmed delivery date and you will receive an updated order confirmation via email.
How do I track my delivery?
Once your shipment has been picked up at our warehouse, you will receive an email with the relevant shipping information. If GLS or UPS delivers the shipment, we include a link to track and trace your order. With larger consignments, including desks and pulpits, we will contact you to arrange delivery and mounting, where relevant.
What do I do in the case of issues with delivery?
We always strive to avoid any and all delivery problems, should problems, nonetheless, unexpectedly arise, please give us a call on +45 38 878 800 or outside normal working hours (weekdays 8am – 4pm CET (UTC+01:00), send an email to firstname.lastname@example.org.
IMPORTANT! If your shipment is damaged upon delivery, it is critical that you annotate the waybill accordingly; neglecting to annotate the waybill voids the warranty, with respect to delivery damage.
What is my GrapeDesign Online Store account used for?
Your account is your identity at GrapeDesign. It consists of elements like your name, email address, and physical addresses. When you order online, you have a complete overview of your order history and you have the option of downloading previous invoices. Also, you have the option of subscribing to our electronic newsletter.
What do I do when I have forgotten my password?
If you have forgotten your password, you can quickly acquire a new one, as long as you have access to the email account you used to create your GrapeDesign account.
Link to password recovery: store.grapedesign.dk/forgot Please email us at email@example.com if you continue to experience problems signing in, so we can assist you. If you just want to change your password, you may do so under Account when you’re signed in.
How do you treat personal data?
When you place orders via GrapeDesign Online Store, we collect certain information about our customers, including name, addresses, phone numbers and email address. This information is never shared or sold on to third parties, and is stored in accordance with Danish privacy laws.
GrapeDesign Online Store doesn’t store payment information, i.e. card numbers; this information is shared via an encrypted connection. Thusly, GrapeDesign Online Store has no access to your card information.
How does the cookie crumble?
- User experience
- Choice of language
- Quick estimation of delivery costs
- Adjustment of the browser you’re using
- Placing items in the Shopping Cart without being signed in
- Remaining signed in between visits
- Gathering information about popular sites